AWS Contact Center
Printed in AI in the Field · aws.amazon.com
Publishes about 2 a week · last piece Oct 16, 2026
How often
about 2 a week, by the archive: 4 pieces since Sep 30, 2026.
12 weeks agothis week
Latest pieces
- Multi-KB Retrieval with Amazon Connect Customer AI Agents for Global Contact Centers
- Build an Agentic AI IVR That Shapes Itself Per Client using Amazon Connect Customer
- Automate email support with Amazon Connect Customer email AI agents
- Voice-Activated AI Agent with Amazon Connect Customer and Amazon Bedrock
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